In a new blog, Red dirt librarian, Carolyn McDonald writes about Models for managing IT in libraries. In the post, McDonald suggests that there are three types of IT models: all IT support provided by the library, all IT support managed by an outside agency or a hybrid model where IT support is provided from within the library and from an outside department. McDonald writes:
This last option is the one I am most interested in. It seems to me there are significant advantages, and risk of major problems. I’ve seen both at work. So how do we get the mix right, how do we ensure good communication, how do we develop enough of an understanding of each other’s business to appreciate what is being done and enable the business of the organisation?
In four short sentences, McDonald gets to heart of the matter for those libraries that have a hybrid mix of IT management. There is a natural tension between library staff who want to ensure open and easy access for everyone and IT staff who are charged with protecting an institution’s computer and network assets. I know that it seems to people that if they ask an IT person for something the answer is always no. I also know that many IT people shake their heads because “those library people” are always asking for something else – and that it is usually something that isn’t straightforward or easy to accomplish (this is my role in my work life). Open lines of communication and understanding of the mission of each organization are essential keys to making this hybrid relationship work. It really is all about give and take – and a little understanding.
I often have to ask for exceptions to the rules, holes through the firewall, LDAP access, guest accounts for patrons, wireless access for visitors and all sorts of other things that aren’t often available anywhere but in the library. I have found that it helps to have a good working relationship with the IT department. I make concessions sometimes – and agree to wait on some initiatives. I also offer to help the IT department with big projects. I will at times volunteer library computers and staff for new IT initiatives because the library can provide sufficient critical mass for test cases. I have also found that it is critical for me to be open and honest with the IT department about library initiatives that involve technology. I don’t EVER spring anything on them as a done deal. In a hybrid mix, the relationship between the IT department and library systems people makes all the difference in the world.