A couple of weeks ago, I wrote a post about some technical frustrationsI was experiencing. The biggest problem, at the time, was a sluggish internet connection. I mentioned in the post that Comcast is my ISP. I was rather shocked the next morning to find an email from somebody in Comcast’s executive office following up about the problem. We emailed back and forth a bit before he put me in touch with someone else. I was never able to actually talk to the other person due to difficulty trying to call during work hours (phone tag and other fun games). Of course, by the time I was in contact with the people at Comcast, the sluggishness of my internet connection was gone. I do plan to watch it. This was the third time that there were several days in a row where our connection was painfully slow. I do hope it never happens again, but one never knows.
Anyway, I tend to forget sometimes that anyone can read anything that I write on this blog. I forget that people and companies have ego feeds to keep them abreast of consumer opinion and the like. I almost felt embarrassed when I received the email from Comcast’s customer support. I mean, I hadn’t reported the problem to them directly. I wasn’t intentionally trying to express dissatisfaction with Comcast. Unlike Mark Lindner, I’ve have a pretty positive relationship with Comcast since they took over cable in my geographical area (but admit that I wouldn’t be at all happy in Mark’s situation either).
I will admit that I was a bit bothered by the information that Nicole Engard sharedon her blog about Comcast. I would be beyond annoyed if any of the sluggishness that I have experienced was a result of an intentional slowdown. When my school work is impacted, I tend to get quite surly. At this point, I will give Comcast the benefit of the doubt. As I said, I’ve been pretty happy with both our cable and internet services. Overall, internet speed at home has been far superior to speed at work. I do appreciate the effort that they are making to keep in touch with their users. I’m keeping my fingers crossed that all will be well.