Library Day in the Life 2009: Friday

July 31, 2009

As I was up most of Thursday night feeling a bit under the weather, I did not make it into work today.

I feel the need to comment that this week was unusually quiet. I’m thinking that a look into a day in the library of an academic systems librarian might be more exciting at another time of the year.

Library Day in the Life 2009: Thursday

July 31, 2009

I arrive at work. Read my email, listen to my voice mail and go through my RSS feeds. I’m kind of excited that I don’t have any meetings schedule for today.

I spend most of the day writing reports, working on the location code update project and doing a bit of office cleaning. It is definitely a quite and rather uninteresting day. However, I do get quite a bit done.

We have a library staff coffee hour. We hold this in our cafe because the cafe space is in a cooler part of the building than the staff room. During coffee, we do find out that 3 out of the 4 a/c compressors are now working. As the day passes, it does become apparent that the climate is getting more comfortable. How exciting.

In the afternoon, I do get a couple to support calls. One of our acquisitions people is having trouble posting invoices in our library system. I do some investigating. Some of the fields in an order record are not correct and because of this the items cannot be marked as paid. Fortunately, the invoice in question has only two items on it. I delete the invoice and the person is then able to go into the item record and fix the problem.

One of the reference librarians calls with a problem logging on to a computer with the interlibrary loan account. Unfortunately, I do not have the password. Her options are to call the help desk and have the password changed or wait until the interlibrary loan librarian returns to work tomorrow.

Time to go home.

Library Day in the Life 2009: Wednesday

July 29, 2009

When I look back at today, I find that I really can’t remember it all that well. I’m not sure what that might mean. Sadly, I didn’t take good notes today.

I arrive at work. It is still hot and humid. Everything in my office is sticky. Fortunately, the sun is not out. That should make it less hot. I go through my email, RSS feeds, etc. I respond to questions and followup on items that need my attention. I remember to email my employee so that we can get her performance review stuff settled.

I contiue preparing for a 10AM meeting with college’s web developer about several databases our archivist has that need to be put on the web. I look through her files. They are all in Access databases – which makes me cringe.

I gather up 5 backup tapes for our library system and head across campus to the IT offices. I need to exchange the backup tapes with the woman who changes and initializes our tapes each day during the week. After exchanging the tapes, I head to my meeting.

The meeting is short. There are no good solutions. I need to discuss this with the web developer and her boss to figure out how IT would like to proceed. I email her boss and now have a meeting scheduled for next Tuesday.

I talk to the archivist to apprise her of the results of the meeting. We may need to start looking at other solutions. I do some research on this.

I go out to get pizza for lunch. I again eat in my office because the heat in the staff room is worse than my office.

The circulation supervisor finished adding new loan rules to our library system for the new location codes we are creating. So, the project is back in my hands. I start working on next steps and working out a tentative time line.

One of our reference librarians was working on her annual report, complete with statistics. She was having trouble getting her charts labeled correctly. I spent at least 1/2 with her, but we couldn’t get the chart right. Everything we did kept messing up the chart. I think we will try again tomorrow.

I head home – and am psyched when I arrive at home to feel that my husband put the ac on. Coolness!

Library Day in the Life 2009: Tuesday

July 28, 2009

I arrive at work early. Between the lack of a/c and the number of parents dropping off children for day programs, I thought it would be a good idea to get in early. There is a crane in the library parking lot. This is a good sign that there might be some positive movement on the a/c situation.

I start work by going through my emails. There isn’t much to go through, but this is only because I check my email when I am home on my iPhone. I have to stop doing this.

I print out information about the latest release of the software that we use for digital asset management. I have to read through and familiarize myself with some of the new features for a conference call with the vendor at 10:00AM. I will be taking on the application specialist responsibilities for this system.

The vendor that I emailed yesterday about adding our new learning management system as a trusted site in our electronic course management system responded that this is done. I logged in to verify this. All looked good.

I then log into the new learning management system with a training account and start adding links to full-text articles, both proxied and un-proxied. I need to do extensive testing from on and off campus to figure out how best to explain this to faculty.

Leave my office to walk across campus for the conference call. I could have joined from my office, but decided it would be cooler in the IT office space. I take some pictures of the crane on my way across campus. The call goes well. We decide not to upgrade to the new version of the software. We will just migrate the software from a virtual machine to its own hardware and add networked attached storage. We will also make some modifications to the user account scheme. The vendor will be on campus for three days in August. I feel good about the project.

I am back in my office. There was a meeting at 10:00AM that I was supposed to attend, but had to skip just finished up. I did 3 more Adobe Photoshop online lessons.

I do more work on performance management forms for FY2010. At the same time, I continue working on my annual report. I feel as if it is taking me forever to finish these things. I will admit that I find it much easier to be distracted by things like cleaning my office, etc. when I have to work on these end-of-the year items.

Lunch time! Since my office feels cooler than the staff room (due to my open balcony door and my fan), I decide to eat at my desk. I do some of the lessons from the Photoshop CS4 online class. I feel like I’m starting to get a better grasp on layers and selections.

I talk to one of the reference librarians about web pages. The reference staff is just starting to edit our reference web pages in our college’s new content management system. We are trying to discuss changes to page formats and layouts that might make things less complicated for them. I need to discuss this further with the head reference librarian.

I start to prepare for a meeting that I have with the college’s web developer tomorrow about putting several Access databases on the web. The college archivist has several databases that she needs to put up on the web to allow people to search the archives finding aids. I have a great deal of information to gather.

I continue some work on the project to change our library system location codes and material types. There has been discussion about material types on the library system user group listserv. I go through these emails.

I answer a couple of phone calls from the IT system administrators. One is a followup question about the digital asset management upgrade. The second is about security audits on college servers. We discuss the library servers.

I call it a day. The sun is one the backside of the building, and my office is HOT!! I think I plan to put the a/c on at home.

I check the behavior of the links to library full-text articles in the new learning management system. This is going to be complicated. I need to find out more information about using the LMS as a proxy server or adding the IP’s of the LMS to all of our vendors. I’m starting to worry about how much of this I will be able to do prior to the start of the fall 2009 semester. I decide to worry about it later. I also read my work email and discover an email from the library director about the a/c. Things did not go well today. The a/c is not expected to work before the end of the week at the earliest. Can I wear a tank top and shorts tomorrow???

Library Day in the Life 2009: Monday

July 27, 2009

I thoroughly enjoyed reading all of the Library Day in the Life posts last July. It is a fascinating glimpse at the day to day tasks that various people perform in a variety of libraries. With that, I couldn’t resist participating again this year.

So, here is a look into a somewhat average Monday in my life as a systems librarian at an academic library at a small liberal arts college.

I arrive at work. As soon as I walk down the corridor on the 2nd floor, I can tell that the air conditioner on the south side of the building (where my office is located) is still not operational. The building is muggy, muggy, muggy. There is a door to a balcony in my office. I open it and turn on my fan. I can tell it is going to be a fun day.

I sit down to go through my email and voice mails. I was out on Friday so I expect that I will have a higher than normal volume of stuff to go through. I am relieved that all 5 voice mails are automated messages from non-work related sales people. However, I have several things that I need to follow up on. I respond to those people via email who are waiting for responses. I check in with the person who reports to me on an outstanding issue regarding a book-binding application that no longer runs because of an upgrade to IE8. She was able to get IE7 reinstalled and all is solved.

I talk to the IT trainer to get a username and password for one of the online training sites to which we have a subscription. I need to learn how to use the more advanced functionality of Adobe CS4 – especially Photoshop. I get the information and successfully log in. I find the right online class and complete the first lesson.

I take a survey from our ILS vendor on a recent software upgrade. While the upgrade went well, I did have to contact the vendor several times in order to complete the process. I feel that I need to take time to vocalize my frustrations with the process in the survey.

July marks the beginning of our new fiscal year. During July, we must complete performance reviews and set objectives for the coming year. While I have already met with the woman who works for me, I start work on finishing up her performance management review for fiscal year 2009. I find this to be one of the most difficult parts of my job, and it takes me quite a bit of time to get the forms completed. I do finish this document and email the final copy to my employee. However, I do get interrupted and don’t actually finish it until later in the day.

I also start to fill out the forms for my employee’s goals and objectives for FY2010. I finish two of the three goals fairly quickly. I probably will need to wait until my boss (library director) finishes my goals and objectives in order to keep everything in line with departmental goals and objectives.

I am managing a project in our library to restructure our integrated library system’s location codes and materials types. The hope is that this will add more intuitive limiting capabilities in our online catalog. After a conversation with our circulation supervisor, I add several different location codes, add them to my master spreadsheet and email the spreadsheet to the circulation supervisor.

There is another possible project in ther works to incorporate a collection from another campus department. I also start the structure for adding these new branch and location codes into our library system.

I write up some information about my proposed goals and objectives for fiscal year 2010 for my boss. I figure this will help me set objectives for my employee.

I continue alternating between several of these projects until lunch.

It is lunch time. I go into the staff room to reheat my lunch. There is a broken faucet that is leaking continuously in one of the staff bathrooms. Also, the staff room is more uncomfortable than my office. So, I decide to eat at my desk. I check gmail, my RSS feeds, etc while I eat. Once I finish, I go back to work early.

I start to formulate my thoughts and concerns about the proposed project to add a departmental collection to our library system. Overall, I a in favor, but think there are several issues that need to be resolved. I told my boss that I will be unable to make a library department head meeting tomorrow morning because of a conference call. He tells me that he will call a meeting later in the week to discuss this project and its ramifications. I ask him about a timeline for inclusion, to which the answer is “as soon as we work out our issues.” I guess it really isn’t a proposed project anymore.

All of my work on performance management plans has given me a framework for the annual report that I need to write for the systems department. So, I start work on this report which is due by August 15th. I vow (like I do every year) to keep better track of what I am doing throughout the year, so that I won’t have trouble remembering what I actually did this past year.

For the rest of the afternoon, I go back and forth some more between all of the currently projects on which I a currently working.

Now that the sun is shining on the backside of the library, my office is getting even warmer. I turn the fan up to its highest setting and then clean my desk of loose paperwork.

I have a 4:00PM appointment across campus with an IT director to discuss a conference call that we will both be on tomorrow morning at 10:00AM. The conference call is with the vendor of our digital asset management product.  We are migrating the software off of a virtual machine environment and putting it on its own hardware in August. The call tomorrow is in preparation for that migration.

I get back to my office and get ready to leave for the day. I remember to put my handwritten list of my activities for this post in my bag. I had shut my balcony door when I left for my 4:00PM meeting, so my office is about 90 degrees. I am already sweating. I read a series of emails from the director about the air conditioning. The first email reports that the problem is well on its way to being solved. It should be cooler by the end of tomorrow. But the second email reports a new problem. The motor on one of the units that was just fixed is broken. Both compressors will be replaced tomorrow. However, now the HVAC people need to find a new motor. The director does not expect tomorrow to be much cooler.

The Liblog Landscape: 2007-2008 – Walt Crawford

December 30, 2008

Boy, how time flies. I’ve had Walt Crawford’s Liblog Landscapesince the day before Thanksgiving – which, coincidentally, is actually when I read the book. I took notes intending to write a blog post. Then, I guess, that life happened, andhere I am over a month later going through my notes to put together a post. It would have been much easier to just do it then. Oh well!

My first reaction to the book was “Wow, there is tons of data here.” Having done a statistical research paper last spring, I was impressed with all of the work that must of gone into analyzing the 607  liblogs that Walt Crawford included in the study. The data is a bit overwhelming, as the author noted. I admit to skimming over some of the more statistical portions of the book, preferring to spendtime reading the analytical sections withmore depth.

Because there is so much data, there is a great deal of explanation of the research, the algorithms used and the research methodology. This information is important in order to understand how the research was done – and what data really means. There is no way that I would have understood the quartiles or the methodology without supporting documentation. So, I understand the importance of the information even if it threatened to give me a headache.

Walt Crawford has explained why there is little in the way of personal commentary and evaluation in The Liblog Landscape. His reasoning makes sense, and the book would have been way too long if such commentary were included. I admit that I was bit disappointed that the commentary was missing. Crawford’s commentary is one of the reasons that I enjoy reading his work. To answer Walt’s question, I would love to see “Walt’s Big Book of Liblogs.”

To me, the most valuable parts of the book were the chapters on “Patterns of Change”, “Subgroups”, “Liblogs and the Larger Blogosphere,” and “Liblog Profiles”. I found these four chapters to the be the heart of the book. I hadn’t expected to read about liblogs in relation to the blogosphere in general, but I think that might be the part that I enjoyed most. I can’t say that I read the “Liblog Profiles” from start to finish. It is definitely more a reference section.

Anyway, I found this book to be a valuable read – and would think this would be the case for anyone interested in the liblog universe. And, now I know how many posts I wrote during the 2007 timeframe as compared to the 2008 one; along with how many words per post I wrote; and how many comments I received. Believe me, there is no way that I was going to count, but I was interested in knowing.

Lastly, I want to note that using Lulu to buy this book was a very easy and quick experience. I ordered the book on November 22nd. In the descriptive information, I read that it could take 3-5 days to actually print and ship the book. I choose to have the book shipped USPS Priority Mail, which might take 2-3 business days. I generally dislike parcel post (which was the least expensive option) and was in no way interested in the faster options. If I remember correctly, the most expensive shipping option brought the total for the book (the book itself was $22.50) to just under $100.00. So, I was rather impressed when I received an email late in the day on November24th indicating that the book had been shipped. It arrived that Wednesday. So, I was impressed with Lulu’s service.

My Library School Experience: Distance Education

October 2, 2008

I have been struggling for a couple of months to actually write this point about distance education, trying to figure out what about my recent school experience has left me unsatisfied. It finally dawned on me that the distance program that I just completed had no soul, no personality and no heart – absolutely nothing to set it apart from any generic online classroom experience. I would like to believe that institutions of higher learning are not implementing distance programs solely as a means to increase revenue. However, it is awfully difficult to avoid this conclusion when faced with accounts of bad experiencesin the online arena.

To me, an education is so much more than just textbooks, reading the literature, writing papers and attending lectures. One can’t in any way discount the important of the academic piece, but neither should anyone rely upon it as the sole component. After much internal debate, I think this is where I see the biggest weakness of distance education programs. They tend to offer little to students outside of the curriculum. Somebody needs to understand that distance students have the same needs and expectations as traditional students, but that those needs have to be filled in different ways.

When one chooses a degree program, they look at many things besides academics. People look for opportunities outside of the classroom, opportunities to develop relationships with faculty and mentors, availability of career counselling, availability to help with academics and research, opportunities to interact with peer and other opportunities that augment and enhance the classroom experiences. These are the types of things that help keep students challenged and engaged. I am certainly not naive enough to expect that a distance education program can fulfill these things in the same manner than a traditional one can. However, it seems as if current programs are doing little to help round out the education experiences of distance students – especially distance students who are not ever able to make it to the physical campus.

This, of course, makes the online environment critical to distance students. Most programs have some type of online course management system to allow students to learn online. At SCSU, they currently use WebCT/Vista. I have to admit that I didn’t experience the level of technical frustrations with Vista as many of my classmates did. However, it is an awful tool – especially considering it is THE primary interface to the school for many distance students. This is THE face of the school. It was clunky, slow, and unattractive. It in no way promoted social interaction. People have commented to me that they do not think that the online course system is the place to encourage social interaction. But, as a student, if this is my primary interface with the college, this is where I want to interact with the school and its people.

Ultimately, I often felt like SCSU did not know what to do with its distance students. There was little infrastructure to support our needs (which I do not think are more important than traditional students – just different). There were several people at SCSU who made an extraordinary effort to help distance students and to make them feel valued. However, as a whole, neither the ILS department nor the school itself made much of an effort to include distance students in events outside of the classroom. Sadly, it seems as if this is a common problem to distance education in general. This is why I do not believe that distance education is quite ready for prime time. It needs to grow significantly – and hopefully mature a lot before it will even come close to offering students the same type of well-rounded education that traditional programs do.

Some CSE Survey Results

April 20, 2008

I am currently finishing up final edits on my research paper on computer self-efficacy in academic library workers. It is now titled – Computer Self-Efficacy and the Academic Library Employee: An Examination of Their Relationship (and yes, titles are not my forte). Several people have asked about reading the paper and getting the results. I’m not quite ready to share the paper (but will share with those who asked to see it after the semester is over – and possibly after grades are in). However, I do want to publicly share the findings from the survey.

The following tables give the mean computer self-efficacy levels for those demographic variables that turned out to be major determinants. Some notes: SD stands for standard deviation; Total # is the total population for that category and # is the total percentage of the entire population (which is 167).

Computer Self-Efficacy Levels by Technical Support Model
Category Mean SD High Low Total # %
Entire Population 153.29 16.06 179 81 167 100
Library Systems Support 151.3 16.93 179 111 81 48.5
Combined Library/IT Support 155.08 11.51 172 126 24 14.37
IT Support 154.9 16.03 178 81 41 24.55
Vendor Support 147 n/a 147 147 1 0.6
No Formal Support 135.67 34.15 173 106 3 1.8
Other Means of Tech Support 157.75 6.02 163 150 4 2.4
Multiple Means of Support 160.23 10.65 177 142 13 7.78


Compute Self-Efficacy Levels by Age

Age Mean SD High Low Total # %
20-29 Years of Age 156.92 10.05 171 134 50 29.94
30-39 Years of Age 153.74 15.18 179 111 68 40.72
40-49 Years of Age 155.51 16.54 175 115 29 17.37
50-59 Years of Age 140.07 28.37 179 81 15 8.98
>60 Years of Age 137.8 16.81 167 126 5 2.99


Computer Self-Efficacy Levels by Sex

Sex Mean S.D. High Low Total # %
Female 154.03 15.52 179 81 137 82.04
Male 149.93 18.27 171 123 30 17.96


Computer Self-Efficacy Levels by Educational Attainment

Degree Mean S.D. High Low Total # %
High School Degree 156 16.44 174 126 7 4.19
Bachelors Degree 156.6 11.93 177 141 25 14.97
Masters Degree 152.57 16.85 179 81 129 77.25
Doctorate 152 14.64 175 135 6 3.59


Computer Self-Efficacy Level by MLS or Equivalent

MLS or Equivalent Mean S.D. High Low Total # %
Library School 155.48 10.09 171 135 16 9.58
No MLS 155.57 14.06 177 126 21 12.57
MLS or Equivalent 152.66 16.96 179 81 130 77.84


Computer Self-Efficacy Levels by Length of Career

Length of Career Mean S.D. High Low Total # %
<10 Years 154.18 15.64 179 81 108 64.67
10-19 Years 154.63 14.48 178 125 41 24.55
20-29 Years 148 18.7 176 123 12 7.19
30-39 Years 139 25.88 167 106 5 2.99
>40 Years 137 0 137 137 1 0.6


Computer Self-Efficacy Levels by Job Classification

Job Classification Mean S.D. High Low Total # %
Library Assistant 152.71 15.23 177 126 38 22.75
Other 156.83 9.5 168 147 6 3.59
Professional Librarian 153.3 16.63 179 81 123 73.65

 Computer Self-Efficacy Levels by Job Satisfaction

Job Satisfaction Mean S.D. High Low Total # %
Extremely Satisified 160.44 11.27 179 125 36 26.28
Mostly Satisfied 152.9 15.98 179 81 98 58.68
Neither Satisf. Nor Unsatisf. 137.33 19.86 171 106 9 5.38
Somewhat Unsatisfied 151.32 16.53 175 111 22 13.17
Unsatisfied 137.5 0.71 138 137 2 1.2


Computer Self-Efficacy Levels by Computer Experience

Computer Experience Mean S.D. High Low Total # %
Extremely Experienced 162.7 11.08 179 131 50 29.94
Much Experience 152.42 14.03 177 115 96 57.49
Some Experience 134.9 18.07 163 81 21 12.57
Little Experience 0 0 0 0 0 0
No Experience 0 0 0 0 0 0


Computer Self-Efficacy Levels by Computer Training

Computer Training Mean S.D. High Low Total # %
No Training 154.81 16.71 179 106 36 21.56
Training 152.88 15.92 179 81 131 78.44

The Cutest Library-Theft Story Ever

March 18, 2008

What ever happened to the check-out cards left in the back of your books when the library automated? Did they become an “Object of Desire”? Check out this story of a library where these cards became something of interest to some 2nd and 3rd graders and the theft ring that formed around these cards. Warning – this story made me chuckle.

The Library Website: More Than A Conundrum

March 18, 2008

After several years of working in library systems, I have come to the conclusion that the most challenging, difficult and frustrating part of my job comes from the fact that I am responsible for my library’s website – and assorted web-based systems. Currently, the college where I work is in the midst of both a website redesign and a migration to a content management system. Because of this, the usual love/hate relationship that I have with this part of my job responsibilities is more of a hate/hate relationship – which has created vast amounts of stress, some questioning of my career choice and eye strain from spending too much time looking at code. This is all a rather large headache that is consuming almost every waking moment of my life (except for that which is being consumed by my ILS680-Evaluation & Research project). I have been spending an exorbitant amount of time and effort on producing something that may well be inherently flawed.

After all, how can we build effective library websites when we have little understanding of what this even entails? Can we ever have effective online presences when we piece together disparate systems and fit them into existing architectures? Do we know what our goal is? I have been wrestling with these questions for a long time, and it scares me to admit that I don’t have a good idea of how to start answering them. For me, website design, creation and management seem like add-ons or secondary responsibilities. I do general maintenance on a regular basis and spend more time doing design or creation when we add new systems or services. However, it isn’t until outside forces converge in the form of a college-wide-website-redesign project that I spend any significant time on the library website. And even then, this process seems to be one where I try desperately to carve out a niche for the library website from a project that is driven by forces with vastly different needs and goals. Thus, the end result is flawed before it even comes to fruition.

So, this is where my head is at right now. I’m immersed in carving out a niche from a market-driven redesign project with templates that were not created with the library in mind. I’ve been trying to figure out where to go from here – how to figure out the right way to move forward. Fortunately, a post from Lorcan Dempsey’s weblog, An effective web presence?, offered some insight. There is a link in this post to a Library Web Consultancy document prepared by the University College Dublin Library. The library wants to get a sense of the context into which the library website should fit. This is a step they are taking in advance of even thinking about a redesign project. They are hoping to understand their entire online environment and how the library fits into it. They are also trying to figure out how they want their website to work for 2-3 years into any redesign. This seems like a very well thought out project that aims to truly figure out how to design an effective online presence. I can only hope that the people at the University College Dublin continue to post information about the process. I know that I could learn quite a bit from what they find out – and maybe, in time, come to embrace my website job responsibilities.